Postage is calculated by weight, cost of postage is displayed in the shopping basket.
Mainland UK including the Isle of Wight: Lighter orders are sent Royal Mail 1st class, heavier orders are sent by CityLink.
Scottish Highlands, Northern Ireland and any offshore Island around the UK: Lighter orders are sent Royal Mail 1st class, heavier orders are sent by Royal mail parcel service (3-5 working days.)
Europe and Worldwide: European and Worldwide order are sent by airmail, please allow up 2 weeks for European orders and up to 3 weeks for the rest of the world.
We accept secure online credit and debit card payments and electronic payment via our secure online system. We accept Visa and MasterCard Credit and Debit Cards plus Switch Debit Cards. We can also accept payment by Paypal and by personal cheque.
Our product guides provide an introduction to using home fragrance successfully in your home:
Using Home Fragrance - Part One
Using Home Fragrance - Part Two
Guide to Using Oil Burners
Beginners Guide to Incense
Terms and conditions
Goods are usually despatched within 2 working days of receiving the order, in the unlikely event of an item being out of stock; the rest of the order will be sent with the out of stock item to follow, if the item remains unavailable after 3 weeks you will be offered a full refund for it.
Please note that as many of our products are hand made, colours and designs do vary slightly. If you have very specific requirements, please email before ordering.
In the very unlikely event of your order arriving damaged, notify us immediately, giving arrival date and all relevant details within three days. Please notify us if goods fail to arrive (please allow 10 working days for standard parcels)
We are very confident that you will be delighted with your purchase, but should you wish to return an item for a full refund or exchange, then simply return it to us within 30 days. Goods must be unused and in perfect, re-saleable condition (including product packaging, etc.) otherwise we will not be able to refund you.
|If you have any questions please email us: firstname.lastname@example.org|
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